If we meet customer’s technical problem, how to solve it? (IV)

After a while, his wife called me, our talking content as below:

She: “Hi, Mr. Su, I had chatted with you about this business very long time, we really want to do this business with you, we had found out that remanent cut rebar, really has magnetism. We found the reason is that our worker cut it by industrial scissor to make the magnetism, in fact, should use cutting machine to cut it.” This is opposite explaining than her husband. We are certain to doubt their opposite explaining than her husband who looked very very professional.

Me: “At all which is correct? Industrial scissor or cutting machine? Your explaining is so different.”

She sent the video to us, tell us to cut that end by cutting machine then test the magnetism again. We found only the scissor cut sharp-end stainless rebar has magnetism, other flat-end stainless rebars don’t have magnetism. We believe her explain and tell customer this reason, customer answer to test it by this way, finally tell us it is okay.

Conclusion:

  1. If we do not tell them to return our money, they never pay attention to our problem.
  2. If they can pay attention to customer’s problem, any party will be very glad, and glad to do business well.
  3. Their simple angry pressure us to leave them far away.
  4. Businessman never can’t be angry to customer, problem is trouble also be chance, only see you how to face it. If customer is satisfied your solution, they will be honest forever.
  5. “Impulsion really is devil.”

 

Remark: Our major products are railway steel rail and fasteners, some time we also help our customer to purchase related products.

We can supply below international standard flat bottom rails:

I. Rail for Railway
1. Chinese Standard: TB/T2344-2012, TB/T3276-2011
43 kg/m rail, 50 kg/m rail, 60 kg/m rail, 75kg/m rail,60N rail, 75N rail
Material: U71Mn, U75V, U76CrRE, U20Mn

2. GOST Standard: GOST-R51685
P50 rail/R50 rail, P65 rail/R65 rail, P75 rail/R75 rail
Material: K76, M76T

3. DIN Standard: DIN5901-1955
S10, S14, S18, S20, S30, S33, S41, S49 rail, UIC54 rail, UIC60 rail
Material: 900A, 350HT

4. Japanese & Korean Standard: JIS E1101
JIS15kg, JIS22kg, JIS30kg, JIS37A, JIS50N rail, JIS60 rail, CR73, CR100 rail
Material: 235HBW, 340HH, 370HH

5. Australian Standard: AS1085, BHP RT STD
AS50 rail, AS60 rail, AS68 rail, AS73, AS86, AS89 rail
Material: R260, R320, R350HT

6. AREMA Standard: ASTM A1
ASCE25, ASCE30, ASCE40, ASCE60, ASCE75, ASCE85, 90 RA rail, 100 RE rail, 115 RE rail, 132 RE rail, 136 RE rail, 175LBS rail
Material: SS, HH, 700/900A/1100

7. AREMA Standard: ASTM
TR45 rail, TR50 rail, TR57 rail, TR68 rail
Material: R260, R320, 350HT

8. BS Standard: BS11-1985
BS50 O rail, BS60A rail, BS60R rail, BS70A rail, BS75A rail, BS75R rail, BS80A rail, BS80R rail, BS90A rail, BS100A rail, BS113A rail.
Material: 700, 900A, 1100

9. EN Standard: EN 13674-1
49E1/49E2 rail, 50E1/50E2/50E4/50E5/50E6 rail, 54E1/54E2/54E3 rail, 55E1, 60E1 rail, 60E2 rail
Material: R260, R320Cr, R350HT

10. ISCOR South African standard rail
ISCOR 15, ISCOR 22, ISCOR 30, ISCOR 48 rail, ISCOR 57 rail
Material: 700, 900A

11. ISCR Indian standard: IS 3443
ISCR 70, ISCR 80, ISCR 100, ISCR 120 rail
Material: U71Mn

II. Switch Rail
Standard: TB/T3109-2013
50AT1 rail, 60AT1 rail, 60AT2 rail, 60TY1 rail
Material: U71Mn, U75V, U76CrRE

III. Crane Rail
1. Standard: YB/T5055-2014, QU70 rail/KP70 rail, QU80 rail/KP80 rail, QU100 rail/KP100 rail, QU120 rail/KP120 rail.
Material: U71Mn, 900A

2. ASTM A759-2000 crane rail: CR175 rail, Material: 900A/1100

3. DIN536 crane rail: A45, A55, A65, A75, A100, A120, A150 crane rail. Material: 900A

IV. Grooved Rail
Standard: EN 14811:2006
59R1/59R2 rail, 60R1/60R2 rail
Material: U75V


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