E185 cathode collector bar

An Azerbaijani customer ask E185 cathode collector bar, normal requirement is SAE 1006 material, and the quantity is 82 tons, the dimension is 2065x180x70mm, the edge is curved, the drawing is designed by Chinalco. We were long term supplier of Aluminum Corporation of China (Chinalco), our company had supplied steel material to them more than 30 years. Even the quantity is so little, we have duty to find way to supply these goods to our old client, even this is [...]

Submit EN10204 3.1/3.2 certificate together with our steel rails

If you want to buy large quantity of our steel rail, you will worry about the duty, you will consider how to get good quality goods then pay for the payment, normally should use the payment term of L/C and send third party inspection company to inspect our steel rails. If we submit the EN10204 3.1/3.2 certificate and shipment documents to your bank, your bank will inform you to check the documents, then release the payment to us. By [...]

How to use Chinese standard 30 kg/m steel rail instead of BS60R or BS60A rail?

We received some inquiry from Bangladesh and Pakistan who want to purchase about 300 tons BS60R or BS60A for mining railroad, because they had used British standard rail in history, they have to use same type of rail to extend the railroad again. But there is not this roller in China, even any mill would like to open the roller, the MOQ should more than 800 tons. So we have to suggest them to use Chinese standard 30 kg [...]

Information to railway steel rail customer

Dear customer of railway steel rails, recently the transportation situation is very poor, Chinese sea port is very crowd, shipping time always be delayed, especially bulk cargo, should stay on sea to wait for loading very long time, since Delta corona virous became to crazy, a lot of country limit vessel should stay on sea more than half month to separate COVID-19, even to the port of transshipment, so the shipping time will be delayed, please consider this poor situation and [...]

If we meet customer’s technical problem, how to solve it? (IV)

After a while, his wife called me, our talking content as below: She: “Hi, Mr. Su, I had chatted with you about this business very long time, we really want to do this business with you, we had found out that remanent cut rebar, really has magnetism. We found the reason is that our worker cut it by industrial scissor to make the magnetism, in fact, should use cutting machine to cut it.” This is opposite explaining than her husband. [...]

If we meet customer’s technical problem, how to solve it? (III)

But whole day we consider this problem: Face so little trouble, they are so poor to solve this problem, if we do big business with them, maybe face other problem too, if they make trouble to us, that time will have big problem. Then we began to try to find another supplier instead of them. If you have pressure, you will do everything very high efficiency, after talked with several company, we found a cheaper and more professional supplier. Under [...]

If we meet customer’s technical problem, how to solve it? (II)

I called to him by wechat again, but refused, I had to leave message to him: “We just want you to explain and solve this problem, if you refuse to talk with us, the character will be different, we must solve this problem, you’ll undertake this result.” Then he had to call to us, our talked record as below: He: “Young people, because you don’t have any general knowledge, we don’t want to talk to you, and don’t do business [...]

If we meet customer’s technical problem, how to solve it? (I)

One customer wants to but 304L stainless rebar, they are very pay attention to the material can’t have magnetism, let’s us to send a sample for inspection. We had confirmed with our supplier that the material must be without magnetism, they asked us three hundred CNY for this sample charge, maybe they faced a lot of people only ask sample, then did not do business, we understood this meaning. We paid this money to them, they sent the sample to express [...]

DIN536 A150/A120/A100/A75/A65/A55/A45 crane rail usage

DIN536 A150/A120/A100/A75/A65/A55/A45 crane rail is used for crane run, overhead crane moving, harbors and wharf crane moving rail, also be used for transformer moving or pier ground crane running. The material is 900A, hardness is more than HB260, min 880 N/mm2, length is 12 meters. This standard crane rail has very wide bottom, most traditional developed countries like to use this crane rail, but the cost is higher than Chinese standard QU crane rail (or named GOST KP crane rail), [...]

How to solve customer’s problem?

In the evening we got an African customer’s whatsapp to send a picture of 15 kg/m light steel rail joint bar. Our dialogue as below: Hi, bro, just have seen your message, what is the problem? Client: The bolt head doesn’t fit in the joint plate. Normally face this problem, and in sleeping time, most people might answer client that this does not affect the usage effect. But we felt that client must be not satisfied this answer, because they understand this too, [...]

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