If we meet customer’s technical problem, how to solve it? (III)

But whole day we consider this problem: Face so little trouble, they are so poor to solve this problem, if we do big business with them, maybe face other problem too, if they make trouble to us, that time will have big problem. Then we began to try to find another supplier instead of them. If you have pressure, you will do everything very high efficiency, after talked with several company, we found a cheaper and more professional supplier.

Under their pressure, we never want to do business with them again, but how to solve customer’s problem? How to let our customer do not give up this business? First step should let customer accept our sample. We considered to send another supplier’s sample again. But the cost is very expensive, and we paid them three hundred CNY, we were regret deeply, even we pay for the express charge again, we should let them return our three hundred CNY.

We thought they would not easy to return our money, and find way to sue them for fraud. We had prepared the chat record, if so will make big trouble to them, and we’ll spend too much energy. I thought we should talk with them and tell them this result.

We left message to them: “Mr. Liu, look at this picture, it is very clear that the rebar was cut by industrial scissor, not cutting machine, please return our money, our customer think we cheat them, want to sue us to Alibaba, that will make big trouble for us.”

 

Remark: Our major products are railway steel rail and fasteners, some time we also help our customer to purchase related products.

USAGE OF RAILS

TYPE OF RAILS

STANDARD

Rail for Railway 43 kg/m rail, 50 kg/m rail,

60 kg/m rail, 75kg/m rail, 60N rail, 75N rail

TB/T2344-2012, TB/T3276-2011
P50 rail/R50 rail, P65 rail/R65 rail GOST-R51685
S49 rail, UIC54 rail, UIC60 rail UIC860
JIS50N rail, JIS60 rail JIS E1101
AS50 rail, AS60 rail, AS68 rail AS1085, BHP RT STD
90RA rail, 100RE rail, 115RE rail, 132RE rail, 136RE rail AREMA
TR45 rail, TR50 rail,

TR57 rail, TR68 rail

ASTM
BS75A rail, BS90A rail, BS100A rail BS11 STANDARD
49E1 rail, 50E2 rail, 54E1 rail,

60E1 rail, 60E2 rail

EN 13674-1
Switch Rail 50AT1 rail, 60AT1 rail,

60AT2 rail, 60TY1 rail

TB/T3109-2013
Crane Rail A45, A55, A65, A75, A100, A120, A150 DIN536
QU70 rail/KP70 rail, QU80 rail/KP80 rail, QU100 rail/KP100 rail,

QU120 rail/KP100 rail, CR175 rail

YB/T5055-2014
ASTM A759-2000
Grooved Rail 59R2 rail, 60R2 rail EN 14811:2006

 


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