Tag - How to solve customer’s problem?

How to solve customer’s problem?

In the evening we got an African customer’s whatsapp to send a picture of 15 kg/m light steel rail joint bar. Our dialogue as below: Hi, bro, just have seen your message, what is the problem? Client: The bolt head doesn’t fit in the joint plate. Normally face this problem, and in sleeping time, most people might answer client that this does not affect the usage effect. But we felt that client must be not satisfied this answer, because they understand this too, [...]

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