Tag - How to solve customer's technical problem?

If we meet customer’s technical problem, how to solve it? (IV)

After a while, his wife called me, our talking content as below: She: “Hi, Mr. Su, I had chatted with you about this business very long time, we really want to do this business with you, we had found out that remanent cut rebar, really has magnetism. We found the reason is that our worker cut it by industrial scissor to make the magnetism, in fact, should use cutting machine to cut it.” This is opposite explaining than her husband. [...]

If we meet customer’s technical problem, how to solve it? (III)

But whole day we consider this problem: Face so little trouble, they are so poor to solve this problem, if we do big business with them, maybe face other problem too, if they make trouble to us, that time will have big problem. Then we began to try to find another supplier instead of them. If you have pressure, you will do everything very high efficiency, after talked with several company, we found a cheaper and more professional supplier. Under [...]

If we meet customer’s technical problem, how to solve it? (II)

I called to him by wechat again, but refused, I had to leave message to him: “We just want you to explain and solve this problem, if you refuse to talk with us, the character will be different, we must solve this problem, you’ll undertake this result.” Then he had to call to us, our talked record as below: He: “Young people, because you don’t have any general knowledge, we don’t want to talk to you, and don’t do business [...]

If we meet customer’s technical problem, how to solve it? (I)

One customer wants to but 304L stainless rebar, they are very pay attention to the material can’t have magnetism, let’s us to send a sample for inspection. We had confirmed with our supplier that the material must be without magnetism, they asked us three hundred CNY for this sample charge, maybe they faced a lot of people only ask sample, then did not do business, we understood this meaning. We paid this money to them, they sent the sample to express [...]

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