Jeśli spotkamy się z problemem technicznym klienta, jak to rozwiązać? (IV)

Po chwili, Zadzwoniła do mnie jego żona, Nasza treść rozmowy, jak poniżej::

Ona: "Cześć, Pan. Su, Rozmawiałem z tobą o tym biznesie bardzo długo, Naprawdę chcemy zrobić ten biznes z Tobą, Dowiedzieliśmy się, że remanent cut rebar, really has magnetism. We found the reason is that our worker cut it by industrial scissor to make the magnetism, in fact, should use cutting machine to cut it.” This is opposite explaining than her husband. We are certain to doubt their opposite explaining than her husband who looked very very professional.

Me: “At all which is correct? Industrial scissor or cutting machine? Your explaining is so different.”

She sent the video to us, tell us to cut that end by cutting machine then test the magnetism again. We found only the scissor cut sharp-end stainless rebar has magnetism, other flat-end stainless rebars don’t have magnetism. We believe her explain and tell customer this reason, customer answer to test it by this way, finally tell us it is okay.

Konkluzja:

  1. If we do not tell them to return our money, they never pay attention to our problem.
  2. If they can pay attention to customer’s problem, any party will be very glad, and glad to do business well.
  3. Their simple angry pressure us to leave them far away.
  4. Businessman never can’t be angry to customer, problem is trouble also be chance, only see you how to face it. If customer is satisfied your solution, they will be honest forever.
  5. “Impulsion really is devil.”

 

Uwaga: Our major products are railway steel rail and fasteners, some time we also help our customer to purchase related products.

We can supply below international standard flat bottom rails:

Ja. Kolej dla kolei
1. Chiński Standard: TB/T2344-2012, TB/T3276-2011
43 kg/m szyna, 50 kg/m szyna, 60 kg/m szyna, 75kg/m szyna,60Szyna N, 75Szyna N
Materiał: U71Mn, U75V, U76CrRE, U20Mn

2. GOST Standard: GOST-R51685
Szyna P50/szyna R50, Szyna P65/szyna R65, Szyna P75/szyna R75
Materiał: K76, M76T

3. DIN Standard: DIN5901-1955
S10, S14, S18, S20, S30, S33, S41, Szyna S49, Szyna UIC54, Szyna UIC60
Materiał: 900A, 350HT

4. Japoński & Pokój koreański standard (Korean Standard): JIS E1101
JIS15kg, JIS22kg, JIS30kg, JIS37A, Szyna JIS50N, Szyna JIS60, CR73, Szyna CR100
Materiał: 235HBW, 340GG, 370GG

5. Standard australijski: AS1085, BHP RT STD
Szyna AS50, Szyna AS60, Szyna AS68, AS73, AS86, Szyna AS89
Materiał: R260, R320, R350HT

6. AREMA Standard: ASTM A1
ASCE25, ASCE30, ASCE40, ASCE60, ASCE75, ASCE85, 90 Szyna RA, 100 Szyna RE, 115 Szyna RE, 132 Szyna RE, 136 Szyna RE, 175Szyna LBS
Materiał: ß, GG, 700/900A/1100

7. AREMA Standard: ASTM
Szyna TR45, Szyna TR50, Szyna TR57, Szyna TR68
Materiał: R260, R320, 350HT

8. BS Standard: BS11-1985
BS50 Szyna O, Szyna BS60A, Szyna BS60R, Szyna BS70A, Szyna BS75A, Szyna BS75R, Szyna BS80A, Szyna BS80R, Szyna BS90A, Szyna BS100A, Szyna BS113A.
Materiał: 700, 900A, 1100

9. Norma EN: EN 13674-1
49Szyna E1/49E2, 50E1/50E2/50E4/50E5/50E6 na szynę, 54Szyna E1/54E2/54E3, 55E1, 60Szyna E1, 60Szyna E2
Materiał: R260, R320Cr, R350HT

10. ISCOR Kolej standardowa w RPA
ISCOR 15, ISCOR 22, ISCOR 30, ISCOR 48 szyna, ISCOR 57 szyna
Materiał: 700, 900A

11. Indyjski standard ISCR: JEST 3443
ISCR 70, ISCR 80, ISCR 100, ISCR 120 szyna
Materiał: U71Mn

II. Szyna przełącznika
Norma: TB/T3109-2013
50Szyna AT1, 60Szyna AT1, 60Szyna AT2, 60Szyna TY1
Materiał: U71Mn, U75V, U76CrRE

III. Szyna dźwigowa
1. Norma: YB/T5055-2014, Szyna QU70/szyna KP70, Szyna QU80/szyna KP80, Szyna QU100/szyna KP100, Szyna QU120/szyna KP120.
Materiał: U71Mn, 900A

2. ASTM A759-2000 szyna dźwigowa: Szyna CR175, Materiał: 900A/1100

3. Szyna żurawia DIN536: Autostrada A45, Autostrada A55, Autostrada A65, Autostrada A75, Autostrada A100, Autostrada A120, Szyna dźwigowa A150. Materiał: 900A

IV. Szyna rowkowana
Norma: EN 14811:2006
59Szyna R1/59R2, 60Szyna R1/60R2
Materiał: U75V


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