Müşterinin teknik sorununu karşılarsak, nasıl çözülür? (Ben)

Bir müşteri istiyor ama 304L paslanmaz inşaat demiri, malzemenin manyetizmaya sahip olamayacağına çok dikkat ediyorlar, inceleme için bir örnek gönderelim.

Tedarikçimizle malzemenin manyetizmasız olması gerektiğini doğrulamıştık, they asked us three hundred CNY for this sample charge, maybe they faced a lot of people only ask sample, then did not do business, we understood this meaning.

We paid this money to them, they sent the sample to express company then sent to customer. But when customer test the magnetism, one head has, and surface does not have magnetism. So customer thought the surface is stainless steel, but inside is normal iron. We believe nobody make iron inside, and make stainless to surface in China, because the technology should be very complex, made the cost higher than regular production, especially this is sample.

When we told this problem to our supplier, he said very dirty language, and said that because we don’t have this general knowledge, they’ll never do business with us then turn off our phone call.

Face this problem, any people will be very angry. But I was more than fifty years old, I did not know them before, and we talked very well, why we suddenly become to enemy? At beginning I asked a lot of people, only they have this product, in my mind I will do this business with them.

Açıklama: Başlıca ürünlerimiz demiryolu çelik ray ve bağlantı elemanlarıdır, Bazen müşterimizin ilgili ürünleri satın almasına da yardımcı oluyoruz.