Müşterinin teknik sorununu karşılarsak, nasıl çözülür? (II)

Ona tekrar wechat tarafından aradım, ama reddetti, Ona mesaj bırakmak zorunda kaldım: "Sadece bu sorunu açıklamanızı ve çözmenizi istiyoruz., bizimle konuşmayı reddederseniz, karakter farklı olacak, bu sorunu çözmeliyiz, you’ll undertake this result.” Then he had to call to us, our talked record as below:

He: “Young people, because you don’t have any general knowledge, we don’t want to talk to you, and don’t do business with you. The reason is that the worker cut it by cutting machine, then get the magnetism, you should understand this.”

Me: “If this is correct, this should be special technology in this field, not common technology, you should explain to us patiently, not refuse to talk with us simply. You ask me young people, how old are you?”

He: “I’m thirty years old.”

Me: “Wow, I’m older than you more than twenty years, you call me young people, and say such language to me.”

He: “Sorry, I thought you are very young, never thought you are more than fifty years old. I’m sorry very much, you can confirm with your customer to cut the end by industrial scissor, then test it again.”

Me: “You told us without magnetism very much, you should pay attention to this, and don’t cut it by this way.”

We believed they are professional in this field, then tell customer this reason.

Açıklama: Başlıca ürünlerimiz demiryolu çelik ray ve bağlantı elemanlarıdır, Bazen müşterimizin ilgili ürünleri satın almasına da yardımcı oluyoruz.

RAYLARIN KULLANIMI	RAY TİPİ	STANDART
Demiryolu için Demiryolu	43 kg/m ray, 50 kg/m ray, 60 kg/m ray, 75kg/m ray, 60N raylı, 75N raylı	TB/T2344-2012, TB/T3276-2011
	P50 ray/R50 ray, P65 ray/R65 ray	GOST-R51685
	S49 ray, UIC54 ray, UIC60 ray	UIC860 Serisi
	JIS50N ray, JIS60 ray	JIS E1101
	AS50 ray, AS60 ray, AS68 ray	AS1085 Serisi, BHP RT STD
	90RA rayı, 100RE rayı, 115RE rayı, 132RE rayı, 136RE rayı	AREMA
	TR45 ray, TR50 ray, TR57 ray, TR68 ray	ASTM
	BS75A ray, BS90A ray, BS100A ray	BS11 STANDARDI
	49E1 ray, 50E2 ray, 54E1 ray, 60E1 ray, 60E2 ray	EN 13674-1
Anahtar Rayı	50AT1 rayı, 60AT1 rayı, 60AT2 ray, 60TY1 ray	TB/T3109-2013
Vinç Rayı	A45 Serisi, A55 Serisi, A65 Serisi, A75 Serisi, A100 Serisi, A120 Serisi, A150 Serisi	DIN536 Serisi
	QU70 ray/KP70 ray, QU80 ray/KP80 ray, QU100 ray/KP100 ray, QU120 ray/KP100 ray, CR175 ray	YB/T5055-2014 ASTM A759-2000
Yivli Ray	59R2 rayı, 60R2 rayı	EN 14811:2006