Jika kami memenuhi masalah teknikal pelanggan, bagaimana untuk menyelesaikannya? (IV)

Selepas beberapa ketika, isterinya memanggil saya, kandungan bercakap kami seperti di bawah:

Dia: "Hai, Encik. Su, Saya telah berbual dengan anda mengenai perniagaan ini sangat lama, Kami benar-benar mahu melakukan perniagaan ini dengan anda, Kami telah mengetahui bahawa rebar pemotongan reman, really has magnetism. We found the reason is that our worker cut it by industrial scissor to make the magnetism, in fact, should use cutting machine to cut it.” This is opposite explaining than her husband. We are certain to doubt their opposite explaining than her husband who looked very very professional.

Saya: “At all which is correct? Industrial scissor or cutting machine? Your explaining is so different.”

She sent the video to us, tell us to cut that end by cutting machine then test the magnetism again. We found only the scissor cut sharp-end stainless rebar has magnetism, other flat-end stainless rebars don’t have magnetism. We believe her explain and tell customer this reason, customer answer to test it by this way, finally tell us it is okay.

Kesimpulan:

  1. If we do not tell them to return our money, they never pay attention to our problem.
  2. If they can pay attention to customer’s problem, any party will be very glad, and glad to do business well.
  3. Their simple angry pressure us to leave them far away.
  4. Businessman never can’t be angry to customer, problem is trouble also be chance, only see you how to face it. If customer is satisfied your solution, they will be honest forever.
  5. “Impulsion really is devil.”

 

Kenyataan: Our major products are railway steel rail and fasteners, some time we also help our customer to purchase related products.

We can supply below international standard flat bottom rails:

Saya. Rel untuk Keretapi
1. Standard Cina: TB/T2344-2012, TB/T3276-2011
43 kereta api kg/m, 50 kereta api kg/m, 60 kereta api kg/m, 75kereta api kg/m,60Kereta api N, 75Kereta api N
Bahan: U71Mn, U75V, U76CrRE, U20Mn

2. GOST Standard: GOST-R51685
Kereta api P50/rel R50, Kereta api P65/rel R65, Kereta api P75/rel R75
Bahan: K76, M76T

3. Piawaian DIN: DIN5901-1955
S10, S14, S18, S20, S30, S33, S41, Kereta api S49, Kereta api UIC54, Kereta api UIC60
Bahan: 900A, 350HT

4. Bahasa Jepun & Piawaian Korea: JIS E1101
JIS15kg, JIS22kg, JIS30kg, JIS37A, Kereta api JIS50N, Kereta api JIS60, CR73, Kereta api CR100
Bahan: 235HBW, 340HH, 370HH

5. Piawaian Australia: AS1085, BHP RT STD
Kereta api AS50, Kereta api AS60, Kereta api AS68, AS73, AS86, Kereta api AS89
Bahan: R260, R320, R350HT

6. Piawaian AREMA: ASTM A1
ASCE25, ASCE30, ASCE40, ASCE60, ASCE75, ASCE85, 90 Rel RA, 100 Rel RE, 115 Rel RE, 132 Rel RE, 136 Rel RE, 175Kereta api LBS
Bahan: SS, HH, 700/900A/1100

7. Piawaian AREMA: ASTM
Kereta api TR45, Kereta api TR50, Kereta api TR57, Kereta api TR68
Bahan: R260, R320, 350HT

8. Piawaian BS: BS11-1985
Kereta api BS50 O, Kereta api BS60A, Kereta api BS60R, Kereta api BS70A, Kereta api BS75A, Kereta api BS75R, Kereta api BS80A, Kereta api BS80R, Kereta api BS90A, Kereta api BS100A, Kereta api BS113A.
Bahan: 700, 900A, 1100

9. EN Standard: EN 13674-1
49Kereta api E1/49E2, 50Kereta api E1/50E2/50E4/50E5/50E6, 54Kereta api E1/54E2/54E3, 55E1, 60Kereta api E1, 60Kereta api E2
Bahan: R260, R320Cr, R350HT

10. ISCOR Kereta api standard Afrika Selatan
ISCOR 15, ISCOR 22, ISCOR 30, ISCOR 48 Kereta api, ISCOR 57 Kereta api
Bahan: 700, 900A

11. Piawaian ISCR India: IS 3443
ISCR 70, ISCR 80, ISCR 100, ISCR 120 Kereta api
Bahan: U71Mn

II. Tukar Rel
Standard: TB/T3109-2013
50Kereta api AT1, 60Kereta api AT1, 60Kereta api AT2, 60Kereta api TY1
Bahan: U71Mn, U75V, U76CrRE

III. Rel Kren
1. Standard: YB/T5055-2014, Kereta api QU70/KP70, Kereta api QU80/KP80, Kereta api QU100/KP100, Kereta api QU120/KP120.
Bahan: U71Mn, 900A

2. Kereta api kren ASTM A759-2000: Rel CR175, Bahan: 900A/1100

3. Rel kren DIN536: A45, A55, A65, A75, A100, A120, Rel kren A150. Bahan: 900A

IV. Rel Grooved
Standard: EN 14811:2006
59Kereta api R1/59R2, 60Kereta api R1/60R2
Bahan: U75V


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