Se encontrarmos o problema técnico do cliente, como resolvê-lo? (Eu)

Um cliente quer, mas vergalhão inoxidável 304L, eles são muito prestar atenção ao material não pode ter magnetismo, vamos enviar uma amostra para inspeção.

Tínhamos confirmado com o nosso fornecedor que o material deve estar sem magnetismo, eles nos pediram trezentos CNY para esta carga de amostra, talvez eles enfrentaram um monte de gente só pedir amostra, depois não fez negócio, Entendemos esse significado.

Nós pagamos esse dinheiro para eles, they sent the sample to express company then sent to customer. But when customer test the magnetism, one head has, and surface does not have magnetism. So customer thought the surface is stainless steel, but inside is normal iron. We believe nobody make iron inside, and make stainless to surface in China, because the technology should be very complex, made the cost higher than regular production, especially this is sample.

When we told this problem to our supplier, he said very dirty language, and said that because we don’t have this general knowledge, they’ll never do business with us then turn off our phone call.

Face this problem, any people will be very angry. But I was more than fifty years old, I did not know them before, and we talked very well, why we suddenly become to enemy? At beginning I asked a lot of people, only they have this product, in my mind I will do this business with them.

Comentário: Our major products are railway steel rail and fasteners, some time we also help our customer to purchase related products.