Müştərinin texniki problemi ilə qarşılaşsaq, necə həll etmək olar? (III)

Ancaq bütün günü bu problemi nəzərdən keçiririk: Çox az problemlə üzləşin, onlar bu problemi həll etmək üçün çox kasıbdırlar, onlarla böyük iş görsək, bəlkə də başqa problemlə üzləşə bilər, başımıza bəla etsələr, o zaman böyük problem olacaq. Sonra onların yerinə başqa təchizatçı tapmağa çalışmağa başladıq. Əgər təzyiqiniz varsa, hər şeyi çox yüksək məhsuldarlıqla edəcəksiniz, bir neçə şirkətlə danışdıqdan sonra, daha ucuz və daha peşəkar təchizatçı tapdıq.

Under their pressure, we never want to do business with them again, but how to solve customer’s problem? How to let our customer do not give up this business? First step should let customer accept our sample. We considered to send another supplier’s sample again. But the cost is very expensive, and we paid them three hundred CNY, we were regret deeply, even we pay for the express charge again, we should let them return our three hundred CNY.

We thought they would not easy to return our money, and find way to sue them for fraud. We had prepared the chat record, if so will make big trouble to them, and we’ll spend too much energy. I thought we should talk with them and tell them this result.

We left message to them: “Mr. Liu, look at this picture, it is very clear that the rebar was cut by industrial scissor, not cutting machine, please return our money, our customer think we cheat them, want to sue us to Alibaba, that will make big trouble for us.”

Remark: Our major products are railway steel rail and fasteners, some time we also help our customer to purchase related products.