Якщо ми відповідаємо технічній проблемі замовника, Як її вирішити? (III)

Але цілий день ми розглядаємо цю проблему: Зіткнутися з такою маленькою бідою, Вони настільки бідні, щоб вирішити цю проблему, Якщо ми будемо робити з ними великий бізнес, можливо, зіткнутися і з іншою проблемою, якщо вони завдають нам неприємностей, Цей час матиме великі проблеми. Then we began to try to find another supplier instead of them. If you have pressure, you will do everything very high efficiency, after talked with several company, we found a cheaper and more professional supplier.

Under their pressure, we never want to do business with them again, but how to solve customer’s problem? How to let our customer do not give up this business? First step should let customer accept our sample. We considered to send another supplier’s sample again. But the cost is very expensive, and we paid them three hundred CNY, we were regret deeply, even we pay for the express charge again, we should let them return our three hundred CNY.

We thought they would not easy to return our money, and find way to sue them for fraud. We had prepared the chat record, if so will make big trouble to them, and we’ll spend too much energy. I thought we should talk with them and tell them this result.

We left message to them: “Mr. Liu, look at this picture, it is very clear that the rebar was cut by industrial scissor, not cutting machine, please return our money, our customer think we cheat them, want to sue us to Alibaba, that will make big trouble for us.”

Зауваження: Наша основна продукція - залізнична сталева рейка та кріплення, Деякий час ми також допомагаємо нашим клієнтам придбати супутні товари.