Müştərinin texniki problemi ilə qarşılaşsaq, necə həll etmək olar? (I)

Bir müştəri 304L paslanmayan armatur istəyir, materialın maqnit ola bilməyəcəyinə çox diqqət yetirirlər, yoxlamaq üçün nümunə göndərək.

Təchizatçımızla materialın maqnitsiz olması lazım olduğunu təsdiq etdik, bu nümunə ödənişi üçün bizdən üç yüz CNY istədilər, bəlkə də bir çox insanla qarşılaşdılar, yalnız nümunə soruşurlar, sonra iş görmədim, bu mənasını başa düşdük.

Bu pulu onlara ödədik, they sent the sample to express company then sent to customer. But when customer test the magnetism, one head has, and surface does not have magnetism. So customer thought the surface is stainless steel, but inside is normal iron. We believe nobody make iron inside, and make stainless to surface in China, because the technology should be very complex, made the cost higher than regular production, especially this is sample.

When we told this problem to our supplier, he said very dirty language, and said that because we don’t have this general knowledge, they’ll never do business with us then turn off our phone call.

Face this problem, any people will be very angry. But I was more than fifty years old, I did not know them before, and we talked very well, why we suddenly become to enemy? At beginning I asked a lot of people, only they have this product, in my mind I will do this business with them.

Remark: Our major products are railway steel rail and fasteners, some time we also help our customer to purchase related products.