Jika kami memenuhi masalah teknis pelanggan, bagaimana mengatasinya? (IV)

Setelah beberapa saat, istrinya memanggil saya, konten pembicaraan kita seperti di bawah ini:

Dia: "Hai, Bapak. Su, Saya telah mengobrol dengan Anda tentang bisnis ini sangat lama, kami benar-benar ingin melakukan bisnis ini dengan Anda, kami telah menemukan bahwa remanen cut rebar, benar-benar memiliki magnet. Kami menemukan alasannya adalah bahwa pekerja kami memotongnya dengan gunting industri untuk membuat magnet, Sebenarnya, harus menggunakan mesin pemotong untuk memotongnya." Ini berlawanan dengan penjelasan suaminya. We are certain to doubt their opposite explaining than her husband who looked very very professional.

Saya: “At all which is correct? Industrial scissor or cutting machine? Your explaining is so different.”

She sent the video to us, tell us to cut that end by cutting machine then test the magnetism again. We found only the scissor cut sharp-end stainless rebar has magnetism, other flat-end stainless rebars don’t have magnetism. We believe her explain and tell customer this reason, customer answer to test it by this way, finally tell us it is okay.

Kesimpulan:

  1. If we do not tell them to return our money, they never pay attention to our problem.
  2. If they can pay attention to customer’s problem, any party will be very glad, and glad to do business well.
  3. Their simple angry pressure us to leave them far away.
  4. Businessman never can’t be angry to customer, problem is trouble also be chance, only see you how to face it. If customer is satisfied your solution, they will be honest forever.
  5. “Impulsion really is devil.”

 

Pernyataan: Our major products are railway steel rail and fasteners, some time we also help our customer to purchase related products.

We can supply below international standard flat bottom rails:

Saya. Rel untuk Kereta Api
1. Standar Cina: TB/T2344-2012, TB/T3276-2011
43 rel kg/m, 50 rel kg/m, 60 rel kg/m, 75rel kg/m,60N rel, 75N rel
Bahan: U71Mn, U75V, U76CrRE, U20Mn

2. Standar GOST: GOST-R51685
Rel P50/R50, Rel P65/R65 rel, Rel P75/R75 rel
Bahan: Rp 1.500.0, Rp 1.500.000

3. Standar DIN: DIN5901-1955
S10, Rp 14.000., S18 S18, S20, Rp 1.500.0, S33, Rp 1.500.0, Rel S49, Rel UIC54, Rel UIC60
Bahan: 900Sebuah, 350HT

4. Jepang & Standar Korea: JIS E1101
JIS15kg, JIS22kg, JIS30kg, JIS37A, Rel JIS50N, Rel JIS60, CR73, Rel CR100
Bahan: 235HBW, 340HH, 370HH

5. Standar Australia: AS1085, BHP RT STD
Rel AS50, Rel AS60, Rel AS68, AS73, AS86, Rel AS89
Bahan: Rp 1.500.000, Rp 1.500.000, Rp 1.500.000

6. Standar AREMA: ASTM A1
ASCE25, ASCE30, ASCE40, ASCE60, ASCE75, ASCE85, 90 Rel RA, 100 Rel RE, 115 Rel RE, 132 Rel RE, 136 Rel RE, 175Rel LBS
Bahan: SS, HH, 700/900A/1100

7. Standar AREMA: ASTM
Rel TR45, Rel TR50, Rel TR57, Rel TR68
Bahan: Rp 1.500.000, Rp 1.500.000, 350HT

8. Standar BS: BS11-1985
Rel BS50 O, Rel BS60A, Rel BS60R, Rel BS70A, Rel BS75A, Rel BS75R, Rel BS80A, Rel BS80R, Rel BS90A, Rel BS100A, Rel BS113A.
Bahan: 700, 900Sebuah, 1100

9. EN Standard: EN 13674-1
49Rel E1/49E2, 50Rel E1/50E2/50E4/50E5/50E6, 54Rel E1/54E2/54E3, 55E1, 60Rel E1, 60Rel E2
Bahan: Rp 1.500.000, Rp 1.500.000, Rp 1.500.000

10. Iscor Rel standar Afrika Selatan
ISCOR 15, ISCOR 22, ISCOR 30, ISCOR 48 Kereta api, ISCOR 57 Kereta api
Bahan: 700, 900Sebuah

11. Standar India ISCR: SEDANG 3443
ISCR 70, ISCR 80, ISCR 100, ISCR 120 Kereta api
Bahan: U71Mn

II. Rel Sakelar
Standar: TB/T3109-2013
50Rel AT1, 60Rel AT1, 60Rel AT2, 60Rel TY1
Bahan: U71Mn, U75V, U76CrRE

III. Rel Derek
1. Standar: YB/T5055-2014, Rel QU70/KP70, Rel QU80/rel KP80, Rel QU100 rail/KP100, Rel QU120 rail/KP120.
Bahan: U71Mn, 900Sebuah

2. Rel derek ASTM A759-2000: Rel CR175, Bahan: 900A/1100

3. Rel derek DIN536: A45, A55, A65, A75, A100, A120, Rel derek A150. Bahan: 900Sebuah

IV. Rel Beralur
Standar: EN 14811:2006
59Rel R1/59R2, 60Rel R1/60R2
Bahan: U75V


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