Jeśli spotkamy się z problemem technicznym klienta, jak to rozwiązać? (Ja)

Jeden klient chce, ale pręt zbrojeniowy ze stali nierdzewnej 304L, są bardzo zwracają uwagę na materiał, nie mogą mieć magnetyzmu, Wyślijmy próbkę do kontroli.

Potwierdziliśmy u naszego dostawcy, że materiał musi być bez magnetyzmu, they asked us three hundred CNY for this sample charge, maybe they faced a lot of people only ask sample, then did not do business, we understood this meaning.

We paid this money to them, they sent the sample to express company then sent to customer. But when customer test the magnetism, one head has, and surface does not have magnetism. So customer thought the surface is stainless steel, but inside is normal iron. We believe nobody make iron inside, and make stainless to surface in China, because the technology should be very complex, made the cost higher than regular production, especially this is sample.

When we told this problem to our supplier, he said very dirty language, and said that because we don’t have this general knowledge, they’ll never do business with us then turn off our phone call.

Face this problem, any people will be very angry. But I was more than fifty years old, I did not know them before, and we talked very well, why we suddenly become to enemy? At beginning I asked a lot of people, only they have this product, in my mind I will do this business with them.

Uwaga: Our major products are railway steel rail and fasteners, some time we also help our customer to purchase related products.