Dacă întâlnim problema tehnică a clientului, cum să o rezolvi? (Eu)

Un client vrea să, dar 304L inoxidabil rebar, ele sunt foarte atenti la materialul nu poate avea magnetism, să trimitem un eșantion pentru inspecție.

Am confirmat cu furnizorul nostru că materialul trebuie să fie fără magnetism, ne-au cerut trei sute CNY pentru această taxă de eșantionare, poate s-au confruntat cu o mulțime de oameni cer doar eșantion, atunci nu a făcut afaceri, am inteles acest sens.

Le-am plătit acești bani, they sent the sample to express company then sent to customer. But when customer test the magnetism, one head has, and surface does not have magnetism. So customer thought the surface is stainless steel, but inside is normal iron. We believe nobody make iron inside, and make stainless to surface in China, because the technology should be very complex, made the cost higher than regular production, especially this is sample.

When we told this problem to our supplier, he said very dirty language, and said that because we don’t have this general knowledge, they’ll never do business with us then turn off our phone call.

Face this problem, any people will be very angry. But I was more than fifty years old, I did not know them before, and we talked very well, why we suddenly become to enemy? At beginning I asked a lot of people, only they have this product, in my mind I will do this business with them.

Remarca: Produsele noastre majore sunt feroviar de oțel feroviar și elemente de fixare, de ceva timp, de asemenea, ne ajutăm clientul să achiziționeze produse conexe.