Jeśli spotkamy się z problemem technicznym klienta, jak to rozwiązać? (II)

Zadzwoniłem do niego ponownie przez wechat, ale odmówił, Musiałem zostawić mu wiadomość: "Chcemy tylko, abyś wyjaśnił i rozwiązał ten problem, Jeśli odmówisz rozmowy z nami, Postać będzie inna, Musimy rozwiązać ten problem, you’ll undertake this result.” Then he had to call to us, our talked record as below:

He: “Young people, because you don’t have any general knowledge, we don’t want to talk to you, and don’t do business with you. The reason is that the worker cut it by cutting machine, then get the magnetism, you should understand this.”

Me: “If this is correct, this should be special technology in this field, not common technology, you should explain to us patiently, not refuse to talk with us simply. You ask me young people, how old are you?”

He: “I’m thirty years old.”

Me: “Wow, I’m older than you more than twenty years, you call me young people, and say such language to me.”

He: “Sorry, I thought you are very young, never thought you are more than fifty years old. I’m sorry very much, you can confirm with your customer to cut the end by industrial scissor, then test it again.”

Me: “You told us without magnetism very much, you should pay attention to this, and don’t cut it by this way.”

We believed they are professional in this field, then tell customer this reason.

Uwaga: Our major products are railway steel rail and fasteners, some time we also help our customer to purchase related products.

ZASTOSOWANIE SZYN	RODZAJ SZYN	NORMA
Kolej dla kolei	43 kg/m szyna, 50 kg/m szyna, 60 kg/m szyna, 75kg/m szyna, 60Szyna N, 75Szyna N	TB/T2344-2012, TB/T3276-2011
	Szyna P50/Szyna R50, Szyna P65/Szyna R65	GOST-R51685
	Szyna S49, Szyna UIC54, Szyna UIC60	UIC860
	Szyna JIS50N, Szyna JIS60	JIS E1101
	Szyna AS50, Szyna AS60, Szyna AS68	AS1085, BHP RT STD
	90Szyna RA, 100Szyna RE, 115Szyna RE, 132Szyna RE, 136Szyna RE	AREMA
	Szyna TR45, Szyna TR50, Szyna TR57, Szyna TR68	ASTM
	Szyna BS75A, Szyna BS90A, Szyna BS100A	BS11 STANDARD
	49Szyna E1, 50Szyna E2, 54Szyna E1, 60Szyna E1, 60Szyna E2	EN 13674-1
Szyna przełącznika	50Szyna AT1, 60Szyna AT1, 60Szyna AT2, 60Szyna TY1	TB/T3109-2013
Szyna dźwigowa	Autostrada A45, Autostrada A55, Autostrada A65, Autostrada A75, Autostrada A100, Autostrada A120, Autostrada A150	DIN536
	Szyna QU70/Szyna KP70, Szyna QU80/Szyna KP80, Szyna QU100/Szyna KP100, Szyna QU120/Szyna KP100, Szyna CR175	YB/T5055-2014 ASTM A759-2000
Szyna rowkowana	59Szyna R2, 60Szyna R2	EN 14811:2006