Se encontrarmos o problema técnico do cliente, como resolvê-lo? (III)

Mas o dia inteiro a gente considera esse problema: Enfrente tão pouco problema, eles são tão pobres para resolver este problema, se fizermos grandes negócios com eles, talvez enfrente outro problema também, se nos incomodam, esse tempo terá grande problema. Então começamos a tentar encontrar outro fornecedor em vez deles. Se você tem pressão, você vai fazer tudo muito alta eficiência, depois conversei com várias empresas, Encontramos um fornecedor mais barato e profissional.

Under their pressure, we never want to do business with them again, but how to solve customer’s problem? How to let our customer do not give up this business? First step should let customer accept our sample. We considered to send another supplier’s sample again. But the cost is very expensive, and we paid them three hundred CNY, we were regret deeply, even we pay for the express charge again, we should let them return our three hundred CNY.

We thought they would not easy to return our money, and find way to sue them for fraud. We had prepared the chat record, if so will make big trouble to them, and we’ll spend too much energy. I thought we should talk with them and tell them this result.

We left message to them: “Mr. Liu, look at this picture, it is very clear that the rebar was cut by industrial scissor, not cutting machine, please return our money, our customer think we cheat them, want to sue us to Alibaba, that will make big trouble for us.”

Comentário: Our major products are railway steel rail and fasteners, some time we also help our customer to purchase related products.