Si nos encontramos con el problema técnico del cliente, cómo resolverlo? (III)

Pero todo el día consideramos este problema.: Enfréntate a tan pocos problemas, son tan pobres para resolver este problema, si hacemos grandes negocios con ellos, tal vez enfrentar otro problema también, si nos causan problemas, ese tiempo tendrá un gran problema. Luego comenzamos a tratar de encontrar otro proveedor en lugar de ellos.. Si tiene presión, harás todo muy alta eficiencia, después de hablar con varias empresas, encontramos un proveedor más barato y más profesional.

Under their pressure, we never want to do business with them again, but how to solve customer’s problem? How to let our customer do not give up this business? First step should let customer accept our sample. We considered to send another supplier’s sample again. But the cost is very expensive, and we paid them three hundred CNY, we were regret deeply, even we pay for the express charge again, we should let them return our three hundred CNY.

We thought they would not easy to return our money, and find way to sue them for fraud. We had prepared the chat record, if so will make big trouble to them, and we’ll spend too much energy. I thought we should talk with them and tell them this result.

We left message to them: “Mr. Liu, look at this picture, it is very clear that the rebar was cut by industrial scissor, not cutting machine, please return our money, our customer think we cheat them, want to sue us to Alibaba, that will make big trouble for us.”

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