Si nos encontramos con el problema técnico del cliente, cómo resolverlo? (Yo)

Un cliente quiere pero barras de refuerzo de acero inoxidable 304L, son muy atentos al material que no puede tener magnetismo, permítanos enviar una muestra para su inspección.

Habíamos confirmado con nuestro proveedor que el material debe ser sin magnetismo, nos pidieron trescientos CNY por este cargo de muestra, tal vez se enfrentaron a mucha gente que solo pide muestra, luego no hizo negocios, entendimos este significado.

Les pagamos este dinero, they sent the sample to express company then sent to customer. But when customer test the magnetism, one head has, and surface does not have magnetism. So customer thought the surface is stainless steel, but inside is normal iron. We believe nobody make iron inside, and make stainless to surface in China, because the technology should be very complex, made the cost higher than regular production, especially this is sample.

When we told this problem to our supplier, he said very dirty language, and said that because we don’t have this general knowledge, they’ll never do business with us then turn off our phone call.

Face this problem, any people will be very angry. But I was more than fifty years old, I did not know them before, and we talked very well, why we suddenly become to enemy? At beginning I asked a lot of people, only they have this product, in my mind I will do this business with them.

Comentario: Nuestros principales productos son rieles de acero ferroviario y sujetadores, En algún momento también ayudamos a nuestros clientes a comprar productos relacionados.